Welcome to the Help Center
Welcome to the Help Center
Find answers to your questions, watch video tutorials, and learn how to make the most of our platform.
Our comprehensive guides will help you get started and master advanced features.
Find answers to your questions, watch video tutorials, and learn how to make the most of our platform.
Our comprehensive guides will help you get started and master advanced features.
Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our platform and services.
Find answers to common questions about our platform and services.
1
Account & Plan
If I register with the Starter Plan, will it upgrade automatically?
If I register with the Starter Plan, will it upgrade automatically?
2
Ad Account Setup
What’s the difference between using my own ad account and Katalis’ ad account?
What’s the difference between using my own ad account and Katalis’ ad account?
If using a rent account, does the client still have full control of the Meta dashboard?
If using a rent account, does the client still have full control of the Meta dashboard?
3
Starting with Lara
How do I start a campaign chat with Lara?
How do I start a campaign chat with Lara?
4
Campaign Questions
Can I set audience gender percentages or custom targeting?
Can I set audience gender percentages or custom targeting?
Can Lara suggest a budget?
Can Lara suggest a budget?
Can Lara suggest a tagline?
Can Lara suggest a tagline?
What is the required format for uploading CSV of my past customer?
What is the required format for uploading CSV of my past customer?
What if Lara misunderstands my budget?
What if Lara misunderstands my budget?
Why do you need my client data (phone number and email)?
Why do you need my client data (phone number and email)?
Can I set my ads budget?
Can I set my ads budget?
Can I launch ads with my own currency?
Can I launch ads with my own currency?
Can multiple products be shown in one campaign?
Can multiple products be shown in one campaign?
5
Campaign Preview
What will I see in the campaign preview?
What will I see in the campaign preview?
How many ad sets are created in a campaign?
How many ad sets are created in a campaign?
What is a modification credit?
What is a modification credit?
Which platforms does Lara support?
Which platforms does Lara support?
6
Payment
Is payment only by credit card, no QRIS or other local methods?
Is payment only by credit card, no QRIS or other local methods?
